Patient Guide
How Qalb Healers works for patients
Learn how to search intentionally, compare trust signals, book the right session, and stay aligned before and after care.
وَمَن يَتَوَكَّلْ عَلَى اللَّهِ فَهُوَ حَسْبُهُ
"And whoever relies upon Allah, then He is sufficient for him"
Quran 65:3
Patient Flow
A simpler path from search to session.
Step 1
Search with intent
Start with the concern, language, or healing approach that matters most to you.
Step 2
Compare trust signals
Review credentials, profile quality, session focus, and reviews before deciding.
Step 3
Book and prepare
Choose a slot, confirm payment, and arrive with your questions ready.
Step 4
Continue the journey
Use bookings, messages, and reviews to stay consistent after the consultation.
Contact Support
Get personalized help from our team.
Find Healers
Browse qualified Islamic healers.
Safety Guidelines
Review safe and grounded healing practices.
Frequently Asked Questions
Getting Started
What is Qalb Healers?
Qalb Healers is a platform for finding carefully reviewed Islamic healing practitioners for Ruqyah, counseling, and traditional healing services.
How do I create an account?
Click "Sign Up" and choose whether you are a patient seeking healing or a healer offering services. Follow the registration process with your email or Google account.
Is the platform free to use?
Creating an account is free. Healers set their own consultation fees, and there is currently no platform fee. Banks or payment providers may still apply separate transaction or currency conversion charges.
Finding Healers
How do I find the right healer?
Use our search filters to find healers by specialization, location, language, and availability. Read reviews and credentials before booking.
Are all healers verified?
Approved healer profiles are reviewed before appearing publicly. You should still read each profile carefully and choose a healer whose stated scope, references, and approach fit your needs.
Can I see healer credentials?
Yes, each healer profile displays Islamic education, certifications, experience, and community reviews.
Booking & Consultations
How do I book a consultation?
Select a healer, choose an available time slot, provide the needed information, and complete payment. You will receive confirmation with meeting details.
What happens during a consultation?
Consultations are conducted via secure video calls. The healer will discuss your concerns and provide appropriate Islamic healing guidance or treatment.
Can I reschedule or cancel a booking?
Yes, you can reschedule or cancel bookings according to the healer policy. Check the specific terms when booking.
Payments & Pricing
How does payment work?
We use secure card processing with transparent pricing. Patients pay when booking, and healer payouts are processed after successful consultations. Qalb Healers currently charges no platform fee, but payment processors, banks, or currency conversion providers may apply their own charges during payment or settlement.
What if I am not satisfied with a consultation?
We have a fair refund policy. Contact support within 24 hours if you have concerns about your consultation experience.
Are there any hidden fees?
No hidden platform fees. All costs shown by Qalb Healers are clearly displayed before booking, and there is currently no platform fee. Separate payment-provider or bank charges can still apply.
For Healers
How do I become a healer on the platform?
Apply through our healer application form. You will need to provide Islamic credentials, qualifications, and undergo our verification process.
How do I set my availability and pricing?
Use your healer dashboard to set available time slots, consultation fees, and manage your calendar.
When do I receive payments?
Payments are processed after successful consultations according to our payout workflow. Qalb Healers currently charges no platform fee, but processor, bank, transfer, or FX charges may still be deducted before funds fully settle to you.
Still Need Help?
Our support team is here to help with questions, uncertainty, or practical issues.
Email Support
Get help via email
support@qalbhealers.com
Response within 24 hours
Safety Concerns
Report suspicious behavior or unsafe guidance
support@qalbhealers.com
Reviewed by email
Booking Help
Get help with booking or payment questions
support@qalbhealers.com
Response within 24 hours
جَزَاكُمُ اللَّهُ خَيْرًا
"May Allah reward you with goodness"