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بسم الله الرحمن الرحيم

In the name of Allah, the Most Gracious, the Most Merciful

Healer Guide

How Qalb Healers works for healers

Understand the application path, how your profile earns trust, how availability drives bookings, and what to manage after approval.

وَمَن يَتَوَكَّلْ عَلَى اللَّهِ فَهُوَ حَسْبُهُ

"And whoever relies upon Allah, then He is sufficient for him"

Quran 65:3

Healer Flow

A clearer path from application to steady practice.

Step 1

Apply with substance

Submit a complete application with credible background, references, and practice details.

Step 2

Pass review and verification

Your profile is reviewed for authenticity, fit, and professional clarity.

Step 3

Set profile and schedule

Availability, profile depth, and pricing determine how clearly patients can trust and book you.

Step 4

Manage requests and sessions

Respond quickly, keep your schedule current, and maintain quality after each session.

Frequently Asked Questions

Getting Started

What is Qalb Healers?

Qalb Healers is a platform for finding carefully reviewed Islamic healing practitioners for Ruqyah, counseling, and traditional healing services.

How do I create an account?

Click "Sign Up" and choose whether you are a patient seeking healing or a healer offering services. Follow the registration process with your email or Google account.

Is the platform free to use?

Creating an account is free. Healers set their own consultation fees, and there is currently no platform fee. Banks or payment providers may still apply separate transaction or currency conversion charges.

Finding Healers

How do I find the right healer?

Use our search filters to find healers by specialization, location, language, and availability. Read reviews and credentials before booking.

Are all healers verified?

Approved healer profiles are reviewed before appearing publicly. You should still read each profile carefully and choose a healer whose stated scope, references, and approach fit your needs.

Can I choose a female healer?

Yes. Use the healer gender filter on the Find Healers page — it is a first-class filter, and every profile clearly states the healer's gender. Many sisters prefer a female healer, and we make that easy and explicit.

Can I see healer credentials?

Yes, each healer profile displays Islamic education, certifications, experience, and community reviews.

Booking & Consultations

How do I book a consultation?

Select a healer, choose an available time slot, share what you need, and pay the healer directly using their listed payment method. Once the healer confirms your payment, you receive confirmation with meeting details.

What happens during a consultation?

Consultations are conducted via secure video calls. The healer will discuss your concerns and provide appropriate Islamic healing guidance or treatment.

Can I reschedule or cancel a booking?

Yes, you can reschedule or cancel bookings according to the healer policy. Check the specific terms when booking.

Payments & Pricing

How does payment work?

You pay your healer directly at booking, using the payment methods listed on their profile. Qalb Healers never holds your money and adds no fee on top — though payment providers, banks, or currency conversion services may apply their own charges. Some healers serve free of charge, as ṣadaqah; their profiles carry a Ṣadaqah tag.

What if I am not satisfied with a consultation?

Report the session from your booking or contact support — our team reviews every dispute and takes action, including removing healers who break our code of conduct. Because payment goes directly to your healer, any refund is arranged with them, and we help mediate.

Are there any hidden fees?

No hidden platform fees. All costs shown by Qalb Healers are clearly displayed before booking, and there is currently no platform fee. Separate payment-provider or bank charges can still apply.

For Healers

How do I become a healer on the platform?

Apply through our healer application form. You will need to provide Islamic credentials, qualifications, and undergo our verification process.

How do I set up direct payments?

Go to your healer dashboard, click "Edit Profile", and scroll to "Payment Methods". You can add multiple payment options like a UPI ID, PayPal link, bank transfer details, or any custom billing link. You must have at least one payment method active to receive paid bookings, unless you choose to offer your services for free (Ṣadaqah).

How do I set my availability and pricing?

Use your healer dashboard to set available time slots, consultation fees, and manage your calendar.

What are the platform fees for healers?

Qalb Healers takes no percentage commission on your earnings. We charge a flat $1 lead fee per confirmed paid booking, which is accrued on your account and invoiced monthly. This lead fee is completely waived if you offer the session free of charge as Ṣadaqah.

When do I receive payments?

Patients pay you directly using the payment details listed on your profile before the booking is confirmed. Since payments do not pass through platform custody, there are no payout delays or holding cycles.

How are cancellations, refunds, and disputes handled?

Because payments are direct-to-healer, you handle refunds directly with patients in accordance with the cancellation policy shown on your profile. However, to ensure platform trust, patients have a 48-hour dispute window after a session to report any issues (such as a healer no-show or code of conduct breach). During this 48-hour window, the booking status remains pending review. In case of a dispute, our admin team reviews the details to mediate, and outstanding disputes may lead to profile suspension.

Still Need Help?

Our support team is here to help with questions, uncertainty, or practical issues.

Email Support

Get help via email

support@qalbhealers.com

Response within 24 hours

Safety Concerns

Report suspicious behavior or unsafe guidance

support@qalbhealers.com

Reviewed by email

Booking Help

Get help with booking or payment questions

support@qalbhealers.com

Response within 24 hours

جَزَاكُمُ اللَّهُ خَيْرًا

"May Allah reward you with goodness"

بسم الله الرحمن الرحيم - In the name of Allah, the Most Gracious, the Most Merciful