Privacy Policy
Your privacy is sacred to us. Learn how we protect your personal information in accordance with Islamic principles of confidentiality and modern data protection standards.
Last Updated: January 1, 2025
يَا أَيُّهَا الَّذِينَ آمَنُوا لَا تَدْخُلُوا بُيُوتًا غَيْرَ بُيُوتِكُمْ
"O you who believe, do not enter houses other than your own..."
- Quran 24:27
At Qalb Healers, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our platform, in accordance with Islamic principles of trust (Amanah) and confidentiality.
Information We Collect
Personal Information
- • Name, email address, and phone number
- • Date of birth and gender
- • Location and time zone information
- • Profile picture (optional)
- • Payment information (processed securely through Stripe)
Health Information
- • Health concerns and symptoms you share
- • Consultation notes shared in forms or messages
- • Treatment preferences and healing history
- • Any medical conditions relevant to Islamic healing
Usage Information
- • How you interact with our platform
- • Pages visited and features used
- • Device information and IP address
- • Browser type and operating system
How We Use Your Information
Service Provision
- • Connecting you with suitable healers
- • Facilitating consultations and appointments
- • Processing payments securely
- • Providing customer support
Platform Improvement
- • Enhancing user experience
- • Developing new features
- • Analyzing usage patterns
- • Ensuring platform security
Communication
- • Appointment confirmations and reminders
- • Important platform updates
- • Educational content about Islamic healing
- • Response to your inquiries
Legal Compliance
- • Meeting regulatory requirements
- • Protecting against fraud
- • Ensuring healer verification
- • Maintaining audit trails
Information Sharing
Important: We never sell your personal information to third parties. Your health information is shared only with your chosen healers and only with your explicit consent.
With Healers
We share necessary information with your chosen healers to facilitate consultations. This includes your health concerns, contact information, and consultation history.
Service Providers
We work with trusted third-party services for payment processing (Stripe), secure video consultations, and cloud hosting. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure the safety of our users and healers.
Data Security
Technical Safeguards
- • Secure SSL/TLS connections in transit
- • Supabase row-level security policies for data access
- • Payment details handled by Stripe rather than stored directly by Qalb Healers
Administrative Safeguards
- • Limited access to personal information
- • Manual review of sensitive support requests
- • Document access limited to authorized review workflows where configured
- • Incident response procedures to be expanded as the platform grows
Your Privacy Rights
Access Your Information
Request a copy of all personal information we have about you.
Correct Your Information
Update or correct any inaccurate personal information.
Delete Your Information
Request deletion of your personal information (subject to legal requirements).
Withdraw Consent
Withdraw your consent for data processing at any time.
International Data Transfers
As we serve Muslims worldwide, your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and maintain the same level of protection.
We use appropriate safeguards such as Standard Contractual Clauses and adequacy decisions to protect your information during international transfers.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your information, please contact our Privacy Officer:
Email: support@qalbhealers.com
Support channel: Email-based support while the platform is in launch preparation
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through our platform. The "Last Updated" date at the top of this policy indicates when it was last revised.
Islamic Perspective on Privacy
In Islam, protecting privacy and maintaining confidentiality is not just a legal obligation but a moral and spiritual duty. The concept of "Amanah" (trust) guides our approach to handling your personal information.
يَا أَيُّهَا الَّذِينَ آمَنُوا لَا تَدْخُلُوا بُيُوتًا غَيْرَ بُيُوتِكُمْ حَتَّىٰ تَسْتَأْنِسُوا وَتُسَلِّمُوا عَلَىٰ أَهْلِهَا
"O you who believe! Enter not houses other than your own, until you have asked permission and greeted those in them"
- Quran 24:27