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بسم الله الرحمن الرحيم

Support Center

Answers, guidance, and next steps for the whole platform

Use the help center to understand bookings, trust standards, payments, and role-specific workflows before you get stuck.

وَمَن يَتَوَكَّلْ عَلَى اللَّهِ فَهُوَ حَسْبُهُ

"And whoever relies upon Allah, then He is sufficient for him"

Quran 65:3

Frequently Asked Questions

Getting Started

What is Qalb Healers?

Qalb Healers is a platform for finding carefully reviewed Islamic healing practitioners for Ruqyah, counseling, and traditional healing services.

How do I create an account?

Click "Sign Up" and choose whether you are a patient seeking healing or a healer offering services. Follow the registration process with your email or Google account.

Is the platform free to use?

Creating an account is free. Healers set their own consultation fees, and there is currently no platform fee. Banks or payment providers may still apply separate transaction or currency conversion charges.

Finding Healers

How do I find the right healer?

Use our search filters to find healers by specialization, location, language, and availability. Read reviews and credentials before booking.

Are all healers verified?

Approved healer profiles are reviewed before appearing publicly. You should still read each profile carefully and choose a healer whose stated scope, references, and approach fit your needs.

Can I see healer credentials?

Yes, each healer profile displays Islamic education, certifications, experience, and community reviews.

Booking & Consultations

How do I book a consultation?

Select a healer, choose an available time slot, provide the needed information, and complete payment. You will receive confirmation with meeting details.

What happens during a consultation?

Consultations are conducted via secure video calls. The healer will discuss your concerns and provide appropriate Islamic healing guidance or treatment.

Can I reschedule or cancel a booking?

Yes, you can reschedule or cancel bookings according to the healer policy. Check the specific terms when booking.

Payments & Pricing

How does payment work?

We use secure card processing with transparent pricing. Patients pay when booking, and healer payouts are processed after successful consultations. Qalb Healers currently charges no platform fee, but payment processors, banks, or currency conversion providers may apply their own charges during payment or settlement.

What if I am not satisfied with a consultation?

We have a fair refund policy. Contact support within 24 hours if you have concerns about your consultation experience.

Are there any hidden fees?

No hidden platform fees. All costs shown by Qalb Healers are clearly displayed before booking, and there is currently no platform fee. Separate payment-provider or bank charges can still apply.

For Healers

How do I become a healer on the platform?

Apply through our healer application form. You will need to provide Islamic credentials, qualifications, and undergo our verification process.

How do I set my availability and pricing?

Use your healer dashboard to set available time slots, consultation fees, and manage your calendar.

When do I receive payments?

Payments are processed after successful consultations according to our payout workflow. Qalb Healers currently charges no platform fee, but processor, bank, transfer, or FX charges may still be deducted before funds fully settle to you.

Still Need Help?

Our support team is here to help with questions, uncertainty, or practical issues.

Email Support

Get help via email

support@qalbhealers.com

Response within 24 hours

Safety Concerns

Report suspicious behavior or unsafe guidance

support@qalbhealers.com

Reviewed by email

Booking Help

Get help with booking or payment questions

support@qalbhealers.com

Response within 24 hours

جَزَاكُمُ اللَّهُ خَيْرًا

"May Allah reward you with goodness"

بسم الله الرحمن الرحيم - In the name of Allah, the Most Gracious, the Most Merciful